McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

M&S

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Health & Her Sleep+ Capsules: Vegan Sleep Aid (30 Pack)

Available From: M&S

At Health & Her, we are passionate about helping women with their female health. Thatâs why we have conducted extensive research with thousands of women to understand how best to support wellbeing during periods of hormonal change. Formulated by expert nutritionists, Health & Her...
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Healthier Planet, Healthier You: 100 Delicious Recipes

Available From: M&S

This will help you create positive planetary change from the pleasure of your own kitchen!' - Eco-Chef Tom Hunt' A most thoughtful, caring and considered book.' - Jeremy Lee, head chef at Quo Vadis. What if you could eat more healthily and live more...
£97.35

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£97.35

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Healthy Paws Senior Dog Food: Chicken & Rice, 12kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
$Healthy Paws British Free-Run Chicken & Brown Rice\u00a0Senior/Light Dog Food 2kg$ $Healthy Paws British Free-Run Chicken & Brown Rice\u00a0Senior/Light Dog Food 2kg$

£23.40

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£23.40

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Healthy Paws Senior Dog Food: Chicken & Rice, 2kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£97.35

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£97.35

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Healthy Paws Puppy Food: Turkey & Rice, 12kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£23.40

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£23.40

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Healthy Paws Puppy Food - Turkey & Brown Rice (2kg)

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£97.35

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£97.35

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Healthy Paws Turkey & Millet Dog Food - 12kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£23.40

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£23.40

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Healthy Paws Turkey & Millet Adult Dog Food - 2kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£97.35

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£97.35

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Healthy Paws Game & Millet Adult Dog Food - 12kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£23.40

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£23.40

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Healthy Paws Game & Millet Adult Dog Food - 2kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
$Healthy Paws Grass Fed British Lamb & Brown Rice\u00a0Adult Dog Food 12kg$ $Healthy Paws Grass Fed British Lamb & Brown Rice\u00a0Adult Dog Food 12kg$

£97.35

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£97.35

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Healthy Paws Lamb & Rice Adult Dog Food - 12kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
$Healthy Paws Grass Fed British Lamb & Brown Rice\u00a0Adult Dog Food 2kg$ $Healthy Paws Grass Fed British Lamb & Brown Rice\u00a0Adult Dog Food 2kg$

£23.40

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£23.40

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Healthy Paws Grass-Fed Lamb Dog Food - 2kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£97.35

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£97.35

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Healthy Paws Rabbit & Duck Dog Food (12kg) - Wheat & Gluten Free

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£23.40

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£23.40

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Healthy Paws Rabbit & Duck Dog Food - 2kg

Available From: M&S

Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium nutrition, digestibility and great flavour.Product information Completely balanced, natural nutrition, wheat and wheat gluten free. Health Paws recipes incorporate natural botanicals and pre-biotics offering premium...
£5.55

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£5.55

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Caroline Gardner Heart Rings Engagement Card - Gold Foil

Available From: M&S

Part of our new Colour Pop range this cute rings with hearts 'yay you're engaged' card features gold foil embossed bold text for that extra special touch.Â All of our cards are made in the UK, printed on board using a low chlorine pulp from...
£11.10

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£11.10

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Colourworks 5-Piece Heart Cookie Cutters Set

Available From: M&S

Prepare lovely treats for your kids, parties or any other celebration with this set of five heart shaped cookie cutters. The cutters are sure to brighten any day of baking as they are coming in the refreshing colours of Colourworks. Featuring no sharp edges,...
£5.55

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£5.55

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Caroline Gardner Sympathy Card - Blank Inside, Recycled

Available From: M&S

Let them know you are thinking of them at this difficult time with this heartfelt sympathy card, left blank inside for your own personal message.This card has been printed on board using a low chlorine pulp from sustainable forests and can be recycled.Product information...
£9.16

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£9.16

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Hearts Gift Wrap - 3 Double-Sided Sheets, 50x70cm

Available From: M&S

A stunning contemporary hearts design with complimentary floral design on the reverse.Â Product information A stunning contemporary hearts design with complimentary floral design on the reverse. Specifications -3 Double Sided Sheets: W50cm x H70cm- 3 double side sheets of premium 80gsm Gift-wrap- Sustainably sourced on...
£3.70

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£3.70

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Abacus Hearts Gift Wrap Set - 2 Sheets & Tags

Available From: M&S

Hearts gift wrap pack containing two 50 x70cm gift wrap sheets and two matching gifts tags, presented in a plastic free packaging.Product information Hearts gift wrap pack containing two 50 x70cm gift wrap sheets and two matching gifts tags, presented in a plastic free...
£5.55

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£5.55

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Caroline Gardner Hearts Love Wedding Card - 13.5x12.5cm

Available From: M&S

The Wedding collection features a mixture of all different Caroline Gardner card styles to create the most romantic designs perfect for the happy couple. This card has been printed on board using a low chlorine pulp from sustainable forests and can be recycled.Product information...

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M&S

Health & Her Sleep+ Capsules: Vegan Sleep Aid (30 Pack)

Healthier Planet, Healthier You: 100 Delicious Recipes

Healthy Paws Senior Dog Food: Chicken & Rice, 12kg

Healthy Paws Senior Dog Food: Chicken & Rice, 2kg

Healthy Paws Puppy Food: Turkey & Rice, 12kg

Healthy Paws Puppy Food - Turkey & Brown Rice (2kg)

Healthy Paws Turkey & Millet Dog Food - 12kg

Healthy Paws Turkey & Millet Adult Dog Food - 2kg

Healthy Paws Game & Millet Adult Dog Food - 12kg

Healthy Paws Game & Millet Adult Dog Food - 2kg

Healthy Paws Lamb & Rice Adult Dog Food - 12kg

Healthy Paws Grass-Fed Lamb Dog Food - 2kg

Healthy Paws Rabbit & Duck Dog Food (12kg) - Wheat & Gluten Free

Healthy Paws Rabbit & Duck Dog Food - 2kg

Caroline Gardner Heart Rings Engagement Card - Gold Foil

Colourworks 5-Piece Heart Cookie Cutters Set

Caroline Gardner Sympathy Card - Blank Inside, Recycled

Hearts Gift Wrap - 3 Double-Sided Sheets, 50x70cm

Abacus Hearts Gift Wrap Set - 2 Sheets & Tags

Caroline Gardner Hearts Love Wedding Card - 13.5x12.5cm

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