McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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ASDA Rhubarb & Custard Sweets - 250g Vegetarian

Available From: ASDA
£3.50

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Heinz Kids Magical Beans Vegan Nuggets - 200g

Available From: ASDA
£2.19

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Fridge Raiders Katsu Chicken Bites - 70g

Available From: ASDA
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OMV! Vegan No-Cheese Onion Quiche - 190g

Available From: ASDA
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OMV! Vegan Diced No Pancetta - 120g

Available From: ASDA
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Elegant Touch 24 French Tip Nails - 10 Sizes, Vegan

Available From: Sainsburys
£9.63

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Old Mout Berries & Cherries Cider - 330ml Vegan

Available From: ASDA
£69.67

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Spicers Hythe Sparkle Hamper: White Wine & Chocolates

Available From: Superdrug
£25.48

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Funny Shoey Drinking Glass - Unique Sneaker Design

Available From: Superdrug
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Bigjigs Rail Grand Central Station: Wooden Railway Set

Available From: Superdrug
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BaByliss 4580U Gas Refills (2 Pack) - Long-Lasting Hair Styling

Available From: Superdrug
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RED5 Motion UFO Drone: Gesture Control & 360° Stunts

Available From: Superdrug
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Superdrug CZ Trio Baguette Ring - Small, Sterling Silver

Available From: Superdrug
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Warmies Baby Turtle: Lavender Scented Microwave Heat Pack

Available From: Superdrug
£40.00

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Fizz Creations Slush Puppie Syrup 4-Pack - 4 Flavors

Available From: Superdrug
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Orion Slinky Dog Costume: 2-Person Fun, One Size

Available From: Superdrug
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The Organic Pharmacy Rose & Bilberry Toner Gel - 50ml

Available From: Superdrug
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Scottish Fine Soaps Citrus Verbena Hand Cream - 300ml

Available From: Superdrug
£41.30

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Skin Doctors Capillary Clear Solution - 50ml

Available From: Superdrug
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Astral Intensive Cocoa Butter Moisturiser - 200ml

Available From: Superdrug

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ASDA Rhubarb & Custard Sweets - 250g Vegetarian

Heinz Kids Magical Beans Vegan Nuggets - 200g

Fridge Raiders Katsu Chicken Bites - 70g

OMV! Vegan No-Cheese Onion Quiche - 190g

OMV! Vegan Diced No Pancetta - 120g

Elegant Touch 24 French Tip Nails - 10 Sizes, Vegan

Old Mout Berries & Cherries Cider - 330ml Vegan

Spicers Hythe Sparkle Hamper: White Wine & Chocolates

Funny Shoey Drinking Glass - Unique Sneaker Design

Bigjigs Rail Grand Central Station: Wooden Railway Set

BaByliss 4580U Gas Refills (2 Pack) - Long-Lasting Hair Styling

RED5 Motion UFO Drone: Gesture Control & 360° Stunts

Superdrug CZ Trio Baguette Ring - Small, Sterling Silver

Warmies Baby Turtle: Lavender Scented Microwave Heat Pack

Fizz Creations Slush Puppie Syrup 4-Pack - 4 Flavors

Orion Slinky Dog Costume: 2-Person Fun, One Size

The Organic Pharmacy Rose & Bilberry Toner Gel - 50ml

Scottish Fine Soaps Citrus Verbena Hand Cream - 300ml

Skin Doctors Capillary Clear Solution - 50ml

Astral Intensive Cocoa Butter Moisturiser - 200ml

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