McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Rennie Deflatine Tablets 36 Pack - Wind & Bloating Relief

Available From: McGrocer Direct

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Vego Organic Hazelnut Chocolate Bar - 65g - Vegan, Fairtrade, Gluten-Free

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Available From: Sainsburys
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Available From: Sainsburys
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Available From: Sainsburys

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Rennie Deflatine Tablets 36 Pack - Wind & Bloating Relief

Vego Organic Hazelnut Chocolate Bar - 65g - Vegan, Fairtrade, Gluten-Free

Holland & Barrett ABC to Z Multivitamins - 120 Tablets - Vegetarian

Dirty Works Shower Puff: Exfoliating Body Wash Puff

Aussie SOS Save My Lengths Shampoo - 290ml

Beechams Max Strength Cold & Flu Capsules (16s)

Listerine Nightly Reset Mouthwash 400ml - Midnight Mint

E45 Eczema Repair Cream 50g - Soothes Itchy Skin

Voltarol 1.16% Muscle & Back Pain Relief Gel, 100g

Panadol Actifast Soluble Paracetamol Tablets - 24s

Sudafed Max Strength Congestion Relief Capsules (16)

Gaviscon Aniseed Heartburn Relief - 600ml Liquid

VO5 Extreme Style Texturising Gum - 75ml - Extra Firm Hold

Ibuleve Max Strength 10% Pain Relief Gel - 50g

Sudafed Mucus Relief Triple Action Cold & Flu Tablets - 16 Tablets

Right Guard Xtreme Anti-Perspirant Deodorant - Fresh - 150ml

Garnier Belle Color Dark Blonde 7 Hair Dye - 100% Grey Coverage

Lemsip Max Cold & Flu Sachets - Blackcurrant x10 - Fever, Headache, Sore Throat Relief

PG Tips Decaffeinated Black Tea Bags - 70 Count, 230g

Sainsbury's Mint & Fennel Infusion - 20 Bags (36g)

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