McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

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Andrex Gentle Clean Wipes - 36 Hypoallergenic Sheets

Available From: ASDA

Recycling InfoRecycle with bags at large supermarket - Don't recycle at home: Pack. Product InformationAndrex® Gentle Clean Hygiene Wipes are specifically desiged for growing families. Hypoallergenic and fragrance free, they are perfect for those who need something extra gentle for the most delicate skin....
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Andrex Pure Care Washlets: 4 Pack Flushable Wipes

Available From: ASDA

Recycling InfoRecycle: Card. Recycle with bags at large supermarket - Don't recycle at home: Film. Product InformationAndrex® Pure Care Washlets™ Moist Toilet Tissue are uniquely designed, lightly moistened toilet tissue. Washlets can be flushed down your toilet (up to 2 wipes per flush) and...
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ASDA Shades Sensitive Flushable Wipes - Fragrance-Free

Available From: ASDA

Product InformationWe just know you'll love Shades Sensitive Moist Toilet Tissue. Introduce your family to ours ... from moist toilet tissue wipes to heavenly soft quilted rolls, there's a whole range of Shades for you to explore.Safety WarningWARNING Keep out of reach of children....
£9.23

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Andrex Classic Clean Washlets: 4 Packs Flushable Wipes

Available From: ASDA

Recycling InfoRecycle: Card. Recycle with bags at large supermarket - Don't recycle at home: Film. Packed InUnited KingdomProduct InformationAndrex® Classic Clean Washlets™ Moist Toilet Tissue are uniquely designed, lightly moistened toilet tissue. Washlets can be flushed down your toilet (up to 2 wipes per...
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Pura Premium Flushable Wipes - 40 Biodegradable Wipes

Available From: Superdrug

Pura’s 100% plastic-free, 100% biodegradable toilet tissue wipes are accredited by Water UK as Fine to Flush, so you can trust that they’ll break down like loo roll but are kinder to your bottom.Feature•Accredited as Fine to Flush by Water UK•Suitable for sensitive and...

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Andrex Pure Care Washlets Flushable Moist Toilet Tissue - 36 Sheets

Available From: Sainsburys

Extra Gentle for the most delicate skinPlastic Free WipesPackaging contains 30% recycled materialPair with Andrex® toilet roll to feel freshAndrex® Pure Care Washlets™ Moist Toilet Tissue are uniquely designed, lightly moistened toilet tissue. Washlets can be flushed down your toilet (up to 2 wipes...

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Andrex Gentle Clean Wipes - 36 Hypoallergenic Sheets

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Andrex Gentle Clean Wipes - 36 Hypoallergenic Sheets

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Pura Premium Flushable Wipes - 40 Biodegradable Wipes

Andrex Pure Care Washlets Flushable Moist Toilet Tissue - 36 Sheets

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