McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

Sidebar

Liqueurs & Spirits

Mcgrocer offers a vast selection of liqueurs and spirits at unbeatable prices. Fast delivery ensures you get what you need, when you need it.

£4.38

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Bombay Sapphire Gin & Tonic Ready-to-Drink Cocktail - 25cl Can

Available From: Sainsburys

Premixed Ready To Drink Gin Cocktail Description Premixed Ready To Drink Gin Cocktail Bombay Sapphire Gin and Tonic is expertly mixed and ready to drink, whatever the occasion Bombay Sapphire, and premium tonic water combine for a perfectly balanced Gin and Tonic cocktail Bombay...
£34.40

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£34.40

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Grand Marnier Cordon Rouge Cognac & Orange Liqueur - 50cl Bottle

Available From: Sainsburys

Liqueur Description Liqueur Grand Marnier is the unique blend of French Cognac and exotic, bitter oranges. It has been crafted in the Cognac region of France with the same care and passion since 1880.Cordon Rouge is the original Grand Marnier, with a full and...
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£5.69

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£5.69

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Belvoir Alcohol-Free Passion Fruit Martini - 750ml

Available From: Sainsburys

Sparkling Passion Fruit & Vanilla Drink Description Sparkling Passion Fruit & Vanilla Drink Exotic & Vibrant Crafted with Nature Carefully Selected Simple Ingredients Suitable for vegetarians and vegans Our Non-Alcoholic Passion Fruit Martini is made with real tropical fruit juices and Madagascan vanilla extract...

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£32.40

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£32.40

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Absolut Hunni Honey Vodka - 70cl

Available From: ASDA

Net Content700 MillilitresNutritional Values Nutrient Per 100g Per slice Energy 217kJ / 52kcal 870kJ / 210kcal Product InformationAbsolut Hunni Vodka 38% abv 70cl Absolut Hunni: where the magic of honey meets the refined world of Absolut Vodka. A premium, sweet vodka with a distinct...