McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

Sidebar

Lighter Options

Notify me

Notify me

£3.15

~~£0.00~~
£3.15

Unit price

per

Heinz Classic Potato & Leek Soup - 400g Can - Vegetarian

Available From: Sainsburys

Potato & Leek Soup. Description Potato & Leek Soup. Nothing says home like a deliciously warming bowlful of Heinz soup. Heinz Potato & Leek Tinned Soup has been made to our own special recipe and with a blend of the finest ingredients. Heinz Potato...

Notify me
Notify me

Notify me

£3.52

~~£0.00~~
£3.52

Unit price

per

Baxter's French Onion Soup - 400g | Gluten-Free & Low Fat

Available From: Sainsburys

Onion Soup Description Onion Soup Sweet Caramelised Onions Gluten free Low fat No artificial colours or preservatives Suitable for Vegetarians "Our rich and authentic French Onion soup is the perfect balance of sweet and savoury. We slowly caramelise the onions in a little butter...

Notify me

Trending Now

Trending Now

Categories

Refined By Clear all

Vendors

Price

Lighter Options

Heinz Classic Potato & Leek Soup - 400g Can - Vegetarian

Baxter's French Onion Soup - 400g | Gluten-Free & Low Fat

Subtotal

Trending Now

Trending Now

Trending Now

Featured Products

Featured Products

Categories

Refined By Clear all

Vendors

Price

Lighter Options

Sort by:

Heinz Classic Potato & Leek Soup - 400g Can - Vegetarian

Baxter's French Onion Soup - 400g | Gluten-Free & Low Fat

Shop the look

Choose Options

Edit Option

Back In Stock Notification

Subtotal

Trending Now